Santai44 takes your privacy seriously. This policy transparently explains how we collect, use, store, and protect your personal information when you use our platform.
Welcome to the Privacy Policy Santai44. We understand how important your privacy is, and we are committed to protecting the personal information of every user who trusts our platform. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
Santai44 is an online gaming platform operating in Malaysia. We take a "privacy by design" approach — meaning your personal data protection is embedded into every aspect of our systems and processes from the ground up, not bolted on as an afterthought.
By using the santai44 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully, as this document contains important information about your rights as a user.
Our Commitment: Santai44 will not sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. Your data is used solely for the purposes stated in this Policy.
Santai44 only collects information that is genuinely necessary to provide you with high-quality service. The following are the categories of personal data we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | KYC verification & legal compliance |
| Contact Data | Email address, phone number | Account communications & customer support |
| Financial Data | Bank details, deposit & withdrawal records | Payment processing & fraud prevention |
| Technical Data | IP address, device type, web browser | Account security & platform analytics |
| Behavioural Data | Game records, preferences, betting history | Experience personalisation & responsible gaming |
Every piece of information collected by Santai44 used responsibly for specific and legitimate purposes. We do not use your data for unrelated purposes without first obtaining your additional consent.
Marketing Communications: Santai44 will only send you marketing communications and promotional offers if you have consented to receive them during registration. You may unsubscribe at any time through your account settings.
Santai44 does not sell or transfer your personal data to third parties for marketing or commercial gain. However, there are specific situations where we need to share your information with trusted parties solely for platform operations and legal compliance.
Contractual Protections: All third parties we share data with are bound by strict data protection agreements. They are prohibited from using your data for any purpose other than what has been agreed upon, and are required to delete your data once the service engagement ends.
Your personal data security is our highest priority Santai44. We continuously invest in state-of-the-art security infrastructure to ensure your information is always protected against any cyber threats.
Our security system incorporates multiple complementary layers of protection, ensuring that even if one layer is breached, the remaining layers continue to safeguard your data.
Mobile App Security: The santai44 app for Android and iOS uses end-to-end encryption for all data communications, with certificate pinning to prevent man-in-the-middle attacks. Download the app only through our official page.
Santai44 uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and analyse platform usage patterns in aggregate. The following are the types of cookies we use:
Cookie Controls: You can manage and disable non-essential cookies through your web browser settings or through the privacy settings in your santai44 account. Please note that disabling certain cookies may affect the functionality of some platform features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and santai44's policy, you have the following rights regarding your personal data. We fully respect these rights and will process each request within the stipulated timeframe.
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any justification.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
You may request that we temporarily restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
How to Submit a Request: To exercise any of the above rights, contact the Santai44 privacy team via email at [email protected] or via the in-platform live chat. Please include your account number and clear details of your request.
Santai44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active Account Data | For the duration of the active account | Contractual requirements |
| Financial Transaction Records | 7 years after transaction | Legal requirements (AMLA) |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Security Logs | 2 years | Fraud prevention |
| Marketing Data | Until you unsubscribe | User consent |
| Game Records | 3 years | Business & audit requirements |
Once the retention period expires, your personal data will be securely deleted or fully anonymised so it can no longer be linked back to you. The deletion process is carried out automatically by our systems on a pre-defined schedule.
Santai44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or new platform features. All changes take effect immediately upon publication of the updated Policy on this website.
For material and significant changes, Santai44 will proactively notify you via your registered email or through a prominent notice on the platform at least seven (7) days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.
Your continued use of the santai44 platform after any Policy changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Change Notifications: The "Updated" date at the top of this page will always reflect the date this Privacy Policy was last modified, making it easy for you to know whether any changes have been made since your last visit.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team Santai44 is ready to assist you. We are committed to responding to every enquiry within two (2) business days.
You can reach us through the following channels: live chat on the santai44 platform (available 24/7), or via our official email. For formal privacy-related complaints, please mark your email subject as "Data Privacy Complaint" so it can be prioritised by the relevant team.
Privacy Email: [email protected] — Our team will respond within 2 business days. For urgent account security issues, please use the in-platform live chat for an immediate response.
We don't just comply with the law — we go beyond the minimum requirements to ensure your privacy is genuinely protected.
All your personal and financial data is encrypted to the same 256-bit SSL/TLS standard used by leading financial institutions in Malaysia. There is no compromise on security.
Santai44 has never and will never sell your personal data to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
All of Santai44's data practices are in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a Malaysian user are always protected by law.
Only staff with a legitimate operational need may access user data. All access is logged, monitored, and periodically audited to prevent internal misuse.
Data that has exceeded its defined retention period is automatically deleted by our system. You do not need to submit a request each time — this process runs consistently in the background.
The santai44 support team is ready to assist you with any data privacy enquiries at any time. We ensure every concern is taken seriously and resolved promptly.